TERMS & CONDITIONS
Terms and Conditions
Amended 19/11/2024
Please read these Terms and Conditions before booking a course with us. Receipt of payment, a completed booking form or a written request for a booking is considered a binding contract between the client and Learn Outdoors Ltd.
Contract:
1. The contract will be between the client and Learn Outdoors Ltd. The client agrees to pay the course/programme costs and in the case of group bookings, for all the participants signed up.
2. A booking taken verbally, by email or in writing constitutes a legally binding contract.
Deposit and Cancellations:
Individuals and Small Groups (of up to 4 people):
• If you need to cancel your place on a course, please give us at least 6 weeks’ notice and we will give you a full refund (less a £25 administration charge).
• 4-6 weeks’ notice entitles you to a 50% refund.
• Sorry, but no refund can be provided if less than 4 weeks’ notice is given.
Group Bookings (5-20 people):
Deposit: A non-refundable deposit of 25% of the total course fee will be required.
Cancellations: Should you need to cancel your course, refunds will be issued on the following basis after the deposit has been taken into account:
• At least 8 weeks’ notice – full refund of remaining money
• 6-8 weeks’ notice – 50% refund of remaining money
• Sorry, but no refund can be provided if less than 6 weeks’ notice is given.
Group Bookings (more than 20 people)
Deposit: A non-refundable deposit of 25% of the course fee will be required.
Cancellations: Should you need to cancel your course, refunds will be issued on the following basis after the deposit has been taken into account:
At least 12 weeks’ notice – full refund of remaining money
8-12 weeks’ notice – 50% refund of remaining money
Sorry, but no refund can be provided if less than 8 weeks’ notice is given.
Please note that Learn Outdoors need to make preparations well in advance of courses and you acknowledge that the above penalties are reasonable to cover the costs incurred. You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.
1. In the unlikely event that we need to cancel a course (e.g. due to severe weather conditions) alternative dates will be agreed with you. If the alternative dates are not suitable you will be given a full refund. Please note that courses will run in all but the most severe weather conditions. No refunds can be guaranteed once a course or expedition has begun.
2. No refund can be given, or responsibility accepted, for any accommodation, transport or other services booked with a third party.
3. We reserve the right to refuse to accept a booking. Should this situation arise no contract is deemed to have been made and any payment made will be returned.
Substitutes and Transfers:
If you cannot attend a course then another person may attend the course as your substitute. There will not normally be a charge for a substitution unless Learn Outdoors incurs costs as a result in which case an appropriate charge will be made. Please provide us with as much notice as possible to allow us to make any necessary arrangements and amendments.
If you cannot attend your specific course date it may be possible to transfer to another course. Charges for transferring your place are as follows:
Individuals and Small Groups (of up to 4 people):
At least 6 weeks’ notice – no transfer charge
4 – 6 weeks‘ notice – 10% of course fee charged
8 days – 4 weeks’ notice – 25% of course fee charged
7 days or less notice – 100% of course fee charged
Group Bookings (more than 5 people):
At least 10 weeks’ notice – no transfer charge
8 – 10 weeks’ notice – 10% of course fee charged
15 days – 8 weeks’ notice – 25% of course fee charged
14 days or less notice – 100% of course fee charged
It may not be possible to find an alternative course date because, for example, no further courses are scheduled, there are no remaining places on a course or there is insufficent staff availability. In this case you can either provide a substitute or cancel your booking. If you transfer to an alternative course any subsequent cancellation charges are calculated from the time of the original booking and original course date.
Payment Terms:
Unless otherwise agreed with you, payments are to be made within 30 days of the invoice date or before the start of the course/event, whichever is sooner.
Learn Outdoors Ltd reserves the right to charge interest and compensation for debt recovery on overdue payments. Under The Late Payment of Commercial Debts (Interest) Act 1998, late payments are subject to annual statutory interest at 8% plus the Bank of England base rate for businesses and organisations where the regulations apply. Learn Outdoors Ltd reserves the statutory right to charge interest and compensation for debt recovery on overdue payments from public authorities.
Courses:
1. Learn Outdoors’ courses are by their nature subject to the weather elements and variations in terrain. The client accepts this is the case and that Learn Outdoors’ staff may when deemed appropriate make alterations to the course programme sometimes at short notice or spontaneously to deal with the circumstances. Learn Outdoors Ltd. is not liable for any loss of course content incurred as a result.
2. Learn Outdoors’ staff also reserve the right to make alterations to a course programme where it is felt the clients’ interests are best served by doing so.
3. Learn Outdoors’ courses operate in the open and as such will inevitably not be risk free. Learn Outdoors makes every effort to minimise risks and instruct/advise clients accordingly. The client takes part on the courses at their own risk and Learn Outdoors Ltd. is not responsible for accidents or injuries save for injuries arising where Learn Outdoors has been found to be negligent. A copy of our ‘Risk Assessments, Operating Procedures and Policies’ is available to view on request.
4. Learn Outdoors Ltd. is not responsible for loss or damage of personal items unless through negligence of Learn Outdoors Ltd.
Conduct:
1. Learn Outdoors’ courses are taught by highly experienced and competent staff. Clients are required to behave with suitable conduct and adhere to the instructions/advice and leadership provided by the staff. No responsibility can be taken by Learn Outdoors Ltd. for accidents or incidents where a client chooses to ignore the instructions/advice given. Clients in charge of children must keep those in their charge under proper control at all times and Learn Outdoors staff may instruct those clients on the expected proper conduct from time to time if deemed necessary.
2. Learn Outdoors staff reserves the right to remove from the course any client failing to behave with proper conduct. Reasons may include (but are not restricted to) intoxication; abusive, racist and inappropriate language and behaviour; failure to adhere to instructions; illness. In such circumstances Learn Outdoors is not at liberty to provide a refund or partial refund.
3. Where Learn Outdoors stipulates a client must provide specific items of food, clothing or equipment for a course (e.g. waterproofs or hiking boots) these are considered essential. If the client does not come prepared with the items Learn Outdoors may require the client to acquire the items before they can take part in any activity. If the items are not acquired Learn Outdoors reserves the right to remove the client from the course and in such circumstances Learn Outdoors is not at liberty to provide a refund or partial refund.
4. Where Learn Outdoors property or equipment is lost or damaged by clients, whether wilfully or negligently, we reserve the right to charge clients for the repair or replacement cost. At the time of writing Access Expeditions is used for the supply of much of Learn Outdoors’ equipment and replacement costs will be as listed on their website. Learn Outdoors reserve the right to use other suppliers for the repair and replacement of property and equipment as necessary. Where Learn Outdoors conducts its own repairs or cleaning it reserves the right to charge for time and materials used
Gift Vouchers:
Gift vouchers must be redeemed within 12 months of issue. Vouchers not redeemed in that time become invalid and no refunds are given.
Terms and conditions for Substitutes and Transfers apply as above however no refunds can be issued for cancellations.
No exceptions will be made to these terms and conditions.