Terms and Conditions
Please see our COVID-19 addendum at the bottom of this page
Please read these Terms and Conditions before booking a course with us. Receipt of payment, a completed booking form or a written request for a booking is considered a binding contract between the client and Learn Outdoors Ltd.
Contract:
1. The contract will be between the client and Learn Outdoors Ltd. The client agrees to pay the course/programme costs and in the case of group bookings, for all the participants signed up.
2. A booking taken verbally, by email or in writing constitutes a legally binding contract.
Deposit and Cancellations:
Individuals and Small Groups (of up to 5 people)
• If you need to cancel your place on a course, please give us at least 4 weeks’ notice and we will give you a full refund (less a £25 administration charge [£5 on craft workshops]).
• 2 to 4 weeks’ notice entitles you to a 50% refund.
• Sorry, but no refund can be provided if less than two weeks’ notice is given.
Please note that Learn Outdoors need to make preparations well in advance of any courses and the client acknowledges that the above penalties are reasonable to cover the costs incurred. You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.
Group Bookings (6 or more people)
Deposit: A non-refundable deposit of 20% of the total course fee will be required.
Cancellations: Should you need to cancel your course, refunds will be issued on the following basis after the deposit has been taken into account:
• At least 8 weeks’ notice – full refund of
• 4-8 weeks’ notice – 50% refund of
• Sorry, but no refund can be provided if less than 4 weeks’ notice is given.
Please note that Learn Outdoors need to make preparations well in advance of courses and you acknowledge that the above penalties are reasonable to cover the costs incurred. You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.
1. In the unlikely event that we need to cancel a course (e.g. due to severe weather conditions) alternative dates will be agreed with you. If the alternative dates are not suitable you will be given a full refund. Please note that courses will run in all but the most severe weather conditions. No refunds can be guaranteed once a course or expedition has begun.
2. No refund can be given, or responsibility accepted, for any accommodation, transport or other services booked with a third party.
3. We reserve the right to refuse to accept a booking. Should this situation arise no contract is deemed to have been made and any payment made will be
Courses:
1. Learn Outdoors’ courses are by their nature subject to the weather elements and variations in terrain. The client accepts this is the case and that Learn Outdoors’ staff may when deemed appropriate make alterations to the course programme sometimes at short notice or spontaneously to deal with the circumstances. Learn Outdoors Ltd. is not liable for any loss of course content incurred as a result.
2. Learn Outdoors’ staff also reserve the right to make alterations to a course programme where it is felt the clients’ interests are best served by doing so.
3. Learn Outdoors’ courses operate in the open and as such will inevitably not be
4. Learn Outdoors Ltd. is not responsible for loss or damage
Conduct:
1. Learn Outdoors’ courses are taught by highly experienced and competent staff. Clients are required to behave with suitable conduct and adhere to the instructions/advice and leadership provided by the staff. No responsibility can be taken by Learn Outdoors Ltd. for accidents or incidents where a client chooses to ignore the instructions/advice given. Clients in charge of children must keep those in their charge under proper control at all times and Learn Outdoors staff may instruct those clients on the expected proper conduct from time to time if deemed necessary.
2. Learn Outdoors staff reserves the right to remove from the course any client failing to behave with proper conduct. Reasons may include (but are not restricted to) intoxication; abusive, racist and inappropriate language and
COVID-19
We will do all we reasonably can to minimise the risk of infection but we cannot be held responsible for any cases of COVID-19.
We have risk assessments in place for minimising the risk of infection and we expect all participants to adhere to the appropriate instructions and control measures. Notification will be given of these before, or during, an event as appropriate. We reserve the right to remove from a programme anyone not adhering to instructions.
It is the responsibility of everyone involved in an activity (instructors, participants, organisation staff etc.) to notify Learn Outdoors and exclude themselves from participation if they have recently, or begin to do so while on the activity, display symptoms of COVID-19. Where this occurs the appropriate protocols in force at the time should be adhered to (e.g. self isolation, testing, track & trace etc). Learn Outdoors will have contact details for all staff and participants on an activity. The Government guidance for households with possible or confirmed COVID-19 infection must always be followed.
No individual will be permitted to attend an event when exhibiting any symptoms of coronavirus without providing a negative test result.
Where a participant, instructor or anyone else attached to an event (e.g. organisation staff) displays symptoms of COVID-19 during the event then they will be isolated and sent home (as per the risk assessments). Any other individuals who have not been able to adequately social distance from the symptomatic person will also need to leave the event (this may mean an entire group for example).
No refunds will be provided for non-attendance or removal from an event due to COVID-19.