the wilderness project

TERMS & CONDITIONS

Terms and Conditions

Please see our COVID-19 addendum at the bottom of this page

Please read these Terms and Conditions before booking a course with us. Receipt of payment, a completed booking form or a written request for a booking is considered a binding contract between the client and Learn Outdoors Ltd.

Contract:
1. The contract will be between the client and Learn Outdoors Ltd.  The client agrees to pay the course/programme costs and in the case of group bookings, for all the participants signed up.
2. A booking taken verbally, by email or in writing constitutes a legally binding contract.

Deposit and Cancellations:
Individuals and Small Groups (of up to 5 people)
• If you need to cancel your place on a course, please give us at least 4 weeks’ notice and we will give you a full refund (less a £25 administration charge [£5 on craft workshops]).
• 2 to 4 weeks’ notice entitles you to a 50% refund.
• Sorry, but no refund can be provided if less than two weeks’ notice is given.

Please note that Learn Outdoors need to make preparations well in advance of any courses and the client acknowledges that the above penalties are reasonable to cover the costs incurred. You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.

Group Bookings (6 or more people)
Deposit: A non-refundable deposit of 20% of the total course fee will be required.

Cancellations: Should you need to cancel your course, refunds will be issued on the following basis after the deposit has been taken into account:
• At least 8 weeks’ notice – full refund of remaining money
4-8 weeks’ notice – 50% refund of remaining money
• Sorry, but no refund can be provided if less than 4 weeks’ notice is given.

Please note that Learn Outdoors need to make preparations well in advance of courses and you acknowledge that the above penalties are reasonable to cover the costs incurred.  You may wish to consider taking out your own insurance to cover against losses incurred through cancellation.
1. In the unlikely event that we need to cancel a course (e.g. due to severe weather conditions) alternative dates will be agreed with you. If the alternative dates are not suitable you will be given a full refund. Please note that courses will run in all but the most severe weather conditions. No refunds can be guaranteed once a course or expedition has begun.
2. No refund can be given, or responsibility accepted, for any accommodation, transport or other services booked with a third party.
3. We reserve the right to refuse to accept a booking.  Should this situation arise no contract is deemed to have been made and any payment made will be returned.

Courses:
1. Learn Outdoors’ courses are by their nature subject to the weather elements and variations in terrain. The client accepts this is the case and that Learn Outdoors’ staff may when deemed appropriate make alterations to the course programme sometimes at short notice or spontaneously to deal with the circumstances.  Learn Outdoors Ltd. is not liable for any loss of course content incurred as a result.
2. Learn Outdoors’ staff also reserve the right to make alterations to a course programme where it is felt the clients’ interests are best served by doing so.
3. Learn Outdoors’ courses operate in the open and as such will inevitably not be risk free.  Learn Outdoors makes every effort to minimise risks and instruct/advise clients accordingly.  The client takes part on the courses at their own risk and Learn Outdoors Ltd. is not responsible for accidents or injuries save for injuries arising where Learn Outdoors has been found to be negligent.  A copy of our ‘Risk Assessments, Operating Procedures and Policies’ is available to view on request.
4. Learn Outdoors Ltd. is not responsible for loss or damage of personal items unless through negligence of Learn Outdoors Ltd.

Conduct:
1. Learn Outdoors’ courses are taught by highly experienced and competent staff.  Clients are required to behave with suitable conduct and adhere to the instructions/advice and leadership provided by the staff.  No responsibility can be taken by Learn Outdoors Ltd. for accidents or incidents where a client chooses to ignore the instructions/advice given. Clients in charge of children must keep those in their charge under proper control at all times and Learn Outdoors staff may instruct those clients on the expected proper conduct from time to time if deemed necessary.
2. Learn Outdoors staff reserves the right to remove from the course any client failing to behave with proper conduct.  Reasons may include (but are not restricted to) intoxication; abusive, racist and inappropriate language and behaviour; failure to adhere to instructions; illness. In such circumstances Learn Outdoors is not at liberty to provide a refund or partial refund.

COVID-19

We will do all we reasonably can to minimise the risk of infection but we cannot be held responsible for any cases of COVID-19.

We have risk assessments in place for minimising the risk of infection and we expect all participants to adhere to the appropriate instructions and control measures. Notification will be given of these before, or during, an event as appropriate. We reserve the right to remove from a programme anyone not adhering to instructions.

It is the responsibility of everyone involved in an activity (instructors, participants, organisation staff etc.) to notify Learn Outdoors and exclude themselves from participation if they have recently, or begin to do so while on the activity, display symptoms of COVID-19. Where this occurs the appropriate protocols in force at the time should be adhered to (e.g. self isolation, testing, track & trace etc). Learn Outdoors will have contact details for all staff and participants on an activity. The Government guidance for households with possible or confirmed COVID-19 infection must always be followed.

No individual will be permitted to attend an event when exhibiting any symptoms of coronavirus without providing a negative test result.

Where a participant, instructor or anyone else attached to an event (e.g. organisation staff) displays symptoms of COVID-19 during the event then they will be isolated and sent home (as per the risk assessments). Any other individuals who have not been able to adequately social distance from the symptomatic person will also need to leave the event (this may mean an entire group for example).

No refunds will be provided for non-attendance or removal from an event due to COVID-19.

Enquire About A Course

Form

TESTIMONIALS

"My daughter absolutely LOVED the Creative Crafts course, thank you! She particularly liked the fact that you taught and trusted them to use tools properly, and I loved the fact that all of the activities were so unique, and nothing she'd have done anywhere else.

She also mentioned that she thought Nicky, the instructor, was great.

It was obviously brilliantly organised, and she will definitely be signing up to future courses!"

TESTIMONIALS

"Many thanks for organising the Creative Crafts course - my daughter really enjoyed it, particularly whittling/carving the wooden mushroom keyrings!

Many thanks, it was a super activity for the girls to do and all be together again."

TESTIMONIALS

 "My daughter absolutely loved it! She thought the instructor was excellent and gave very clear instructions. She really enjoyed making the mushroom and basket making in particular and just thoroughly enjoyed everything. 

Thank you so much for organising it, we give it 5/5 definitely."

TESTIMONIALS

 "Nicky was fantastic – extremely knowledgeable, warm, friendly and patient!  Nicky role models perfect behaviour"

TESTIMONIALS

 "All aims were met and exceeded by Nicky who was an amazing host!"

TESTIMONIALS

 "The course was excellent, pace was amazing.  I learnt so much more than I thought I would.  Highly recommend the course.  Instructors were knowledgeable and amazing"

TESTIMONIALS

 "Great and knowledgeable instructors, nice venue.  All the activities explained and performed in a safe way"

TESTIMONIALS

 "It was an absolute pleasure to be here.  The instructors were perfect, safe and friendly"

TESTIMONIALS

 "All I can say is that it was AMAZING!!!  Everyone was nice and friendly and kind.  Very safe and lots more"

TESTIMONIALS

 "Instructors were very informative and patient.  Learnt a lot in a very short space of time"

TESTIMONIALS

 "Nicky and Sam were amazing!  Very informative and supportive.  Loved all the elements of the course.  Thank you"

TESTIMONIALS

 "Loved the flexibility Sam had with the group so although there was a plan we were able to progress more in specific areas that interested us.  Also liked the way other participants were able to add their expertise"

TESTIMONIALS

 "Loved the flexibility Sam had with the group so although there was a plan we were able to progress more in specific areas that interested us.  Also liked the way other participants were able to add their expertise"

TESTIMONIALS

 "Enjoyed both the content and the delivery of the course and the location"

TESTIMONIALS

 "(Aims met) very well.  Learnt a huge amount and how to deliver courses"

TESTIMONIALS

 "The instructors were fantastic.  Course was relaxed and I felt completely comfortable.  Venue was great.  Thanks for all the tea."

TESTIMONIALS

 "Fantastic course, really enjoyed myself.  Staff were super friendly and group dynamic was awesome.  Well led activities"

TESTIMONIALS

 "Good pace.  Well knowledgeable instructors.  Lots of new ideas"

TESTIMONIALS

 "Amazing instructors.  Positive approach.  Really knowledgeable"

TESTIMONIALS

 "Instructors very engaging and knowledgeable.  Instructors make sure they give everyone time to learn.  No improvements needed that I can think of"

TESTIMONIALS

 "Skills and instruction were excellent"

TESTIMONIALS

 "Positives – teachers/directors, quality of site, drinks, food, instruction, warm welcoming, supportive, safe and pragmatic.  No complaints.  I was worried it may be a bit macho but couldn’t have been more wrong"

TESTIMONIALS

 "I enjoyed the course so much – wish it was longer"

TESTIMONIALS

 "All courses were set up and explained very well."

TESTIMONIALS

 "The venue was superb.  I am honestly unsure how the course could have been improved.  Thank you."

TESTIMONIALS

 “Really knowledgeable and helpful staff who gave really good safety briefings but who were incredibly flexible with the groups needs and interests.” 

TESTIMONIALS

"The course was extremely well set up with lots of helpful learning activities." 

TESTIMONIALS

"Very well organised, fantastic amounts of information with practical demonstrations." 

TESTIMONIALS

“All safety measures in place. Excellent tutors and Course Director. Venue excellent and pupils taken through all safety procedures with walking activities to cooking.”

TESTIMONIALS

“This is the best first aid course I have been on.  The teaching methods in combination with a comprehensive syllabus helped to achieve this.  Robin is a highly skilled trainer.  Thanks!” 

TESTIMONIALS

“All safety measures in place. Excellent tutors and Course Director. Venue excellent and pupils taken through all safety procedures with walking activities to cooking.” 

TESTIMONIALS

"The instructor was very friendly and explained things in a way I could understand. Safety was always first.  Venue was excellent." 

TESTIMONIALS

“I attended an invaluable, well-structured, comprehensive, supportive and enjoyable Advanced Hill Skills course. This small-group course was tailored to meet my individual needs, namely to improve specific Mountain Leader skills prior to putting myself forward for assessment. After the course I was then able to pass my Mountain Leader Assessment with confidence.”