the wilderness project

PRIVACY POLICY

Learn Outdoors (Wilderness Project) Privacy Policy

Learn Outdoors Ltd provides outdoor training, guidance and consultancy.

This privacy policy explains how we use any personal information we collect about you when you contact us through the website, via email or telephone; buy a product or service; and/or receive marketing information about us, our products and services.

Personal information is data which, by itself or with other data available to us can be used to identify you.

What information do we collect about you?

We collect information about you when you contact us or place an order for our products or services.  We also collect information when you voluntarily provide customer feedback.

Purchasing a course through our website

Your name, address and email address is collected if you purchase a course from our website.  We may ask you for your bank details (sort code and account number) should you request a refund for a booking cancellation.  You have the right to refuse to provide this information.

Training Courses:

When you book onto one of our courses we will ask you for certain pieces of personal information, such as your name, telephone number (incl mobile), postal address, a contact in case of emergencies, plus date of birth and age in certain circumstances. Where you are an organisation booking courses on behalf of individuals we will still ask that the individuals provide certain pieces of personal information in order for us to properly deliver our services.  Medical and consent forms are requested for individuals under the age of 18 where not accompanied by a parent/guardian (e.g. in the case of Duke of Edinburgh participants) and are also available to adult participants.  Information collected through this form asks for:

Names

Parent/guardian name and address

Contact telephone number/s

Medical issues

Consents

Learn Outdoors has the right to refuse to allow individuals onto a course without this information as it may compromise the safety of the individual and others.

How will we use the information about you?

We collect information about you to assist in effectively dealing with your enquiries, process your order/s and safely deliver our services and to contact you about other products and services we think may be of interest to you.

Learn Outdoors will not share your personal information with other companies without your consent.

Medical and Consent forms

Your personal information provided on the medical and consent form is for the purpose of keeping you safe on our course/s and is held in strict confidence.  Learn Outdoors will share this information only with relevant qualified outdoors instructors working on behalf of Learn Outdoors and for whom this inform is necessary in order to fulfil their duties.  Your information may be also shared with relevant third parties such as our medical advisor and/or the emergency services in the event of a medical incident.

Marketing

We would like to send you information about our products and services. You may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

Your rights

Access to personal data, corrections, restrictions and portability.

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please email or write

to us at the following address:

email:  enquiries@learn-outdoors.co.uk

postal: Learn Outdoors

1 Ty Seren, Nantmel

Powys  LD1 6EN

 

You may ask us to correct or remove information you think is inaccurate.

You have the right to request the removal of your personal information from our records.  There are some circumstances where the law allows us to refuse this request when the need for us to retain your personal information overrides your wish to have that removed (e.g. in legal disputes).

You may, in some circumstances ask us to stop or restrict processing your personal data, e.g. where you contest the accuracy of the data we hold on you or the process is unlawful.

You also have the right to data portability: the right to transfer your personal data in some circumstances.

The right to object

The GDPR gives individuals the right to object to the processing of their personal data in certain circumstances.

Lodging a complaint

If you have complaint about the way Learn Outdoors handles your personal information you have the right to contact the Information Commissioner’s Office, the supervisory authority for compliance with data protection laws.

How to contact us

You can contact us in the following ways:

Email: enquiries@learn-outdoors.co.uk

Phone: 01597 811107

Mail: 1 Ty Seren, Nantmel, Powys LD1 6EN

Enquire About A Course

Form

TESTIMONIALS

"My daughter absolutely LOVED the Creative Crafts course, thank you! She particularly liked the fact that you taught and trusted them to use tools properly, and I loved the fact that all of the activities were so unique, and nothing she'd have done anywhere else.

She also mentioned that she thought Nicky, the instructor, was great.

It was obviously brilliantly organised, and she will definitely be signing up to future courses!"

TESTIMONIALS

"Many thanks for organising the Creative Crafts course - my daughter really enjoyed it, particularly whittling/carving the wooden mushroom keyrings!

Many thanks, it was a super activity for the girls to do and all be together again."

TESTIMONIALS

 "My daughter absolutely loved it! She thought the instructor was excellent and gave very clear instructions. She really enjoyed making the mushroom and basket making in particular and just thoroughly enjoyed everything. 

Thank you so much for organising it, we give it 5/5 definitely."

TESTIMONIALS

 "Nicky was fantastic – extremely knowledgeable, warm, friendly and patient!  Nicky role models perfect behaviour"

TESTIMONIALS

 "All aims were met and exceeded by Nicky who was an amazing host!"

TESTIMONIALS

 "The course was excellent, pace was amazing.  I learnt so much more than I thought I would.  Highly recommend the course.  Instructors were knowledgeable and amazing"

TESTIMONIALS

 "Great and knowledgeable instructors, nice venue.  All the activities explained and performed in a safe way"

TESTIMONIALS

 "It was an absolute pleasure to be here.  The instructors were perfect, safe and friendly"

TESTIMONIALS

 "All I can say is that it was AMAZING!!!  Everyone was nice and friendly and kind.  Very safe and lots more"

TESTIMONIALS

 "Instructors were very informative and patient.  Learnt a lot in a very short space of time"

TESTIMONIALS

 "Nicky and Sam were amazing!  Very informative and supportive.  Loved all the elements of the course.  Thank you"

TESTIMONIALS

 "Loved the flexibility Sam had with the group so although there was a plan we were able to progress more in specific areas that interested us.  Also liked the way other participants were able to add their expertise"

TESTIMONIALS

 "Loved the flexibility Sam had with the group so although there was a plan we were able to progress more in specific areas that interested us.  Also liked the way other participants were able to add their expertise"

TESTIMONIALS

 "Enjoyed both the content and the delivery of the course and the location"

TESTIMONIALS

 "(Aims met) very well.  Learnt a huge amount and how to deliver courses"

TESTIMONIALS

 "The instructors were fantastic.  Course was relaxed and I felt completely comfortable.  Venue was great.  Thanks for all the tea."

TESTIMONIALS

 "Fantastic course, really enjoyed myself.  Staff were super friendly and group dynamic was awesome.  Well led activities"

TESTIMONIALS

 "Good pace.  Well knowledgeable instructors.  Lots of new ideas"

TESTIMONIALS

 "Amazing instructors.  Positive approach.  Really knowledgeable"

TESTIMONIALS

 "Instructors very engaging and knowledgeable.  Instructors make sure they give everyone time to learn.  No improvements needed that I can think of"

TESTIMONIALS

 "Skills and instruction were excellent"

TESTIMONIALS

 "Positives – teachers/directors, quality of site, drinks, food, instruction, warm welcoming, supportive, safe and pragmatic.  No complaints.  I was worried it may be a bit macho but couldn’t have been more wrong"

TESTIMONIALS

 "I enjoyed the course so much – wish it was longer"

TESTIMONIALS

 "All courses were set up and explained very well."

TESTIMONIALS

 "The venue was superb.  I am honestly unsure how the course could have been improved.  Thank you."

TESTIMONIALS

 “Really knowledgeable and helpful staff who gave really good safety briefings but who were incredibly flexible with the groups needs and interests.” 

TESTIMONIALS

"The course was extremely well set up with lots of helpful learning activities." 

TESTIMONIALS

"Very well organised, fantastic amounts of information with practical demonstrations." 

TESTIMONIALS

“All safety measures in place. Excellent tutors and Course Director. Venue excellent and pupils taken through all safety procedures with walking activities to cooking.”

TESTIMONIALS

“This is the best first aid course I have been on.  The teaching methods in combination with a comprehensive syllabus helped to achieve this.  Robin is a highly skilled trainer.  Thanks!” 

TESTIMONIALS

“All safety measures in place. Excellent tutors and Course Director. Venue excellent and pupils taken through all safety procedures with walking activities to cooking.” 

TESTIMONIALS

"The instructor was very friendly and explained things in a way I could understand. Safety was always first.  Venue was excellent." 

TESTIMONIALS

“I attended an invaluable, well-structured, comprehensive, supportive and enjoyable Advanced Hill Skills course. This small-group course was tailored to meet my individual needs, namely to improve specific Mountain Leader skills prior to putting myself forward for assessment. After the course I was then able to pass my Mountain Leader Assessment with confidence.”